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December 2nd, 2014

Office365_Dec01_ABusinesses who subscribe to Microsoft Office 365, gain access to a number of programs, one of which is OneDrive for Business. At first glance, this would appear to be the same as the OneDrive that personal users also access. However, despite sharing the same name, they are two different programs. Here is a brief overview of the two services and what sets them apart from each other.

What is OneDrive?

If you use Microsoft apps and programs there is a good chance you have already heard of OneDrive, and if you haven't, you will certainly be hearing more about it in the coming months. Regardless of what version of OneDrive you have, the idea behind the platform is that it is cloud-based. When looking into this app you will find that there are two versions: OneDrive for personal users and OneDrive for Business.

OneDrive for personal users

OneDrive for personal users, or just OneDrive for short, is Microsoft's cloud-based document storage system. If you have a non-business account with Microsoft e.g., an older Hotmail account or a newer Outlook.com account, you have access to this storage solution.

The tagline for this service is, "One place for everything in your life", which makes it pretty clear that this is for personal use. When you upload, or "store" files on your OneDrive account you are storing them using Microsoft's cloud technology which is hosted and managed by servers Microsoft owns. This makes the files available on any device, as long as you log into your account on that device. In other words, this is cloud storage.

OneDrive for personal use is free for all users. All you need is a Microsoft account or email address which can be obtained for free at outlook.com.

OneDrive for Business

This service is actually quite different, and even though the general concept behind both of the platforms is the same: cloud storage, the similarities pretty much end there. OneDrive for Business is a place where you can store, sync, and share your work files. As such, you need to subscribe to one of the various Office 365 for Business subscription plans.

Unlike the personal version of OneDrive, OneDrive for Business utilizes a platform called SharePoint to host and deliver storage services to business users. Businesses can opt for a Microsoft hosted version of SharePoint, or an on-premises version which they install and maintain on servers in the office. This makes the app manageable by business owners and IT partners, and can be done so through the Office 365 admin panel. Beyond that, if businesses decide to host SharePoint on their own servers, they can assign as much or as little storage to individual accounts as they so choose.

With this solution you can upload and share documents with other colleagues and even work on these files at the same time, with changes being made in real time. Business owners and managers can also better manage this solution thanks to powerful administrator tools.

A real plus point about OneDrive for Business is that Microsoft has recently announced that Office 365 users will receive unlimited storage space starting in the near future, (the end of 2014 for Pro Plus subscribers, early 2015 for other plans).

In summary:

  • OneDrive is for personal use, and has been designed to allow users to store and access any files.
  • OneDrive for Business is for business use and requires an Office 365 subscription plan. It allows users to store, access, share, and collaborate on files with other colleagues, and can be hosted either off site, or on site using SharePoint.
If you would like to learn more about these two platforms, contact us today and we can make sure that you are making the most of the technology that's available to enhance your business success.
Published with permission from TechAdvisory.org. Source.

November 25th, 2014

Hardware_Nov25_AThere are many different pieces of technical equipment most businesses need in order to operate successfully, with one of the most essential being the wireless router. Routers allow one network connection to essentially be split into many and then shared by different users and devices, often over a Wi-Fi connection. If you are looking for a new Wi-Fi router for your office there are some important features you should be aware of.

Essential features

For the vast majority of users, there are five main features that all wireless routers must have in order to make them useful in the office. They are:
  • Network type - Look at any router and you will quickly see that there are a number of different networks available. The four most commonly found are 802.1b, 802.1g, 802.1n, and 802.11ac. These designations are for how fast the router can transfer wireless data, with 802.11ac being the fastest of these four. Most offices should be able to get by on n routers, but those who have users connecting via Wi-Fi and cable may do better with 802.11ac routers - which are backward compatible with other slower network versions.
  • Throughput - This is closely associated with the router's network type, and is usually one of the first things listed on router boxes and specifications. To spot the router's throughput, look for Mbps. This indicates the speed at which the router is supposed to transmit data from your connection to users. It is important to note here that if you have a 100Mbps Internet connection, but buy a router that is only say 80 Mbps, then the total speed will be the lower figure, 80Mbps. Therefore, it would be a good idea to get a router with a higher throughput, or a close throughput, to your main Internet connection.
  • Range - This is particularly important for users who will be connecting via Wi-Fi, as they will likely not be sitting right beside the router. Generally speaking, the further you are from your router, the slower and weaker your connection will be. As a rule of thumb: 802.11ac and n routers will offer the strongest connections and greatest range. But this will all depend on where the router is placed and any natural barriers like concrete walls, etc.
  • Bands - On every single router's box you will see numbers like 5Ghz and 2.4Ghz. These indicate the wireless radios on the router. A dual-band router will have both a 5Ghz and 2.4Ghz radio which allows devices to connect to different bands so as not to overload a connection. Those who connect to a 5Ghz band will generally have better performance, but the broadcast range will be much shorter than the 2.4Ghz radio.
  • QoS - Quality of Service is a newer feature that allows the router administrator to limit certain types of traffic. For example, you can use the QoS feature of a router to completely block all torrent traffic, or to limit it so that other users can have equal bandwidth. Not every router has this ability, but it is a highly beneficial feature for office routers.

Useful features

As well as the above features, which are essential for business Wi-Fi routers, there are also some useful features that may help improve overall speeds and usability. Here are three of the most useful, but not essential:
  • Beam-forming - This is a newer feature being introduced in many mid to high-end routers. It is a form of signal technology that allows for better throughput in dead areas of a business or home. In other words, it can help improve the connection quality with devices behind solid walls, or in rooms with high amounts of interference. By utilizing this technology, routers can see where connection is weak and act to improve it. While this is available on routers with many network types, it is really only useful with routers running 802.11ac, so if you have devices compatible with 802.11ac, then this feature could help.
  • MIMO - Multiple-Input, Multiple-Output is the use of multiple antennas to increase performance and overall throughput. Most modern routers don't actually use multiple antennas or extra antennas to increase performance, instead utilizing this concept to ensure that more devices can connect to one router with less interference and better performance.
  • Antennas - Some routers, especially those geared towards home use, don't have physical antennas, while other higher-end routers do. With many wireless routers, the idea behind antennas is that they allow the direction of the best connection to be configured. It can be easy to think that these antennas will help improve connection, but when it comes to real-world tests, there is often only a nominal improvement if the antennas are configured and aimed properly.
While these features can help improve the overall connectivity and speed of a wireless network, they are not necessary for most business users. If you are going to be tweaking networks however, then these may help. Beyond that, concepts like beam-forming only work well if you have a wealth of devices that are 802.11ac compatible and these are still less popular than devices that are say 802.1n compatible.

Features to watch out for

There are a number of router features that manufacturers often tout as essential, important, etc., when in reality these features are often more about marketing and will pose little use to the vast majority of users.
  • Routers with advertised processor speeds - With many pieces of equipment, the processor speed is an important indicator as to how fast it will run, and how well systems will run. With routers however, there is usually a small requirement for processing power. Sure, some features like firewalls require processing power, but the vast majority of routers have the power to run these. Therefore, advertised processor speeds with Wi-Fi routers offer no realizable benefit to the majority of users.
  • Tri-band - While many routers have dual broadcasting bands, some newer ones are now tri-band. The idea and marketing behind this is that with a third band, throughput can be dramatically increased and this is often reflected in the speeds manufacturers say these routers can offer. In reality however, this often isn't the case, as all this extra band really does is allow for more devices to connect. You will most likely not see an increase in overall connection speed.
  • Patented or trademarked features - Almost every router these days will have individual features (also known as proprietary technology) that the manufacturer includes with the idea that it makes the router that much better, or at least uniquely different, than any other. While many of these features can be useful to some users, they should not be the main reason to select a router.

How do I pick the best router?

Go to any hardware retailer and you will quickly find that the sheer number of wireless routers out there is overwhelming. Sure, they all do the same thing, but some will be better than others. One thing to try is to look at the user submitted reviews of different routers online. While the manufacturers may claim one thing, it is the real-world users who can shed the best insight into products. Try to find more business-oriented reviews rather than views based on domestic use.

What we recommend is to contact us. We can work with you to help you find and set up the best router for your business. Get in touch today to learn more.

Published with permission from TechAdvisory.org. Source.

Topic Hardware
November 25th, 2014

BCP_Nov24_AAs a business owner you must be constantly aware of threats to your business. One of the best ways to mitigate many of these dangers is to develop and implement a Disaster Recovery Plan. In order to help ensure that your business is ready to recover from any disaster, here are five real-world tips that can help see you through.

1. Have a full copy of your data backed up outside of your operating region

Almost every company, regardless of size, has backup measures in place. These backups can be either physical or digital, and are supposed to be carried out on a regular basis. If a disaster strikes, having access to your data can help ensure that you can recover your systems and resume operations in the minimal amount of time.

While backups are great, if you keep your backups in the same area as your main systems, or even if your offsite backups are in the same region, there is a chance that a large disaster, like a flood, or power outage, could also affect these backups too. One of the best solutions is to keep a current backup offsite, and outside of your operating region, with most experts recommending at least 150 miles (250 km) away from your main business area.

How do you achieve this? The best option is to use cloud-backup. Many providers host their backup service at a number of different data centers in various locations, so that should a disaster strike both your business and a nearby data center, your data is still safe at other centers.

2. Realistically test your plan

It can be tempting to simply develop a plan and then test it in a closed environment once or twice a year, make some changes where necessary and then sit back and hope it works. In truth, for any plan to really be effective it needs to be tested in a realistic environment. If this is not carried out then there is a possibility that the plan could fail when activated.

Because disasters come in almost any form and size, you are going to want to first identify as many potential problems as possible. From here, test your recovery plans based on these scenarios and see how effective they are. Be sure to also involve your colleagues and employees, as they too will need to know what to do when disaster strikes and what their role in the recovery of data is.

A good way to look at these tests is to think of them more as practice runs. As with anything, the more your practice the easier and more effective it becomes. In this case, good practice could literally save your business.

3. Update your plan as you update your systems

When you develop a recovery plan, you need to base it on the systems and technology you currently have in your business. However, these systems and devices may not be in use six months, to a year from now, or you may introduce new systems and improvements.

As soon as you make any changes, your existing recovery plan could become obsolete. Therefore, you need to ensure that when you introduce new systems or technology you are also updating the recovery plan to cover and fit with these changes.

4. Create an accessible plan

Many experts agree that having a physical plan that employees can see and access during a disaster is one of the best ways of ensuring that it is actually implemented properly. Therefore, when you develop a Disaster Recovery Plan make sure that all of your employees can access it at any time. This includes during and immediately following a disaster.

Beyond this, you need to make sure that the plan is consistent. If you update the master plan, but fail to update the copies you store in say a public cloud, or at different worksites, this will lead to confusion and even an increased recovery time or complete recovery failure. When you do update your plan, let all parties involved know that it has been updated and remind them where they can find copies of the plan.

5. Don't be the only fully-trained disaster recovery expert in your company

As a business owner or manager it can be easy to try and run everything yourself. Afterall, it is your business and you know exactly how to look after everything, right?. The problem is that if you are the only fully-trained disaster recovery person you are making yourself the weakest link in the plan.
Published with permission from TechAdvisory.org. Source.

November 25th, 2014

Web_Nov25_AOn November 10, one of the world's most popular browsers celebrated its 10th birthday. It's hard to believe that Firefox is only 10, largely because it has become such an integral part of business life that it's difficult to imagine a time when it wasn't around. In order to celebrate the recent milestone, Mozilla has released a special Firefox update with two interesting new features.

Feature 1: DuckDuckGo is standard

While the vast majority of Internet users tend to gravitate towards Google Search whenever they need to find something, there are actually other search engines out there. One of the more popular is DuckDuckGo which bills itself as a search engine that is:
  • private
  • low on clutter
  • smarter
The reason this search engine has become so popular with users is that it does not track user data and activities like Google or Bing. Also, when you search using this engine, you get results with minimal clutter, which is preferred by some users.

With the Firefox 10 year anniversary update, DuckDuckGo is now the core search engine used by the browser when searching using the search bar beside the URL bar, at the top of the window. Of course, if you prefer Google or Bing's more advanced features and information then you can always set these engines to be used instead of DuckDuckGo. Privacy-focused users however are sure to find this change useful.

Feature 2: Firefox gets a little more forgetful

We often see being forgetful as a negative, but in the case of the new Forget feature introduced in the last update to Firefox, it's a good thing. This new feature allows users to quickly erase their search and user activity. When you update your browser, you should see a red circle with a backwards facing arrow at the top of the window. Clicking this will open the Forget menu which will allow you to:
  • Forget the last five minutes
  • Forget the last two hours
  • Forget the last 24 hours
Clicking one of the options will:
  1. Close all open tabs and windows.
  2. Delete recent cookies.
  3. Delete recent history.
  4. Open a new, blank Firefox window.
While this may not seem like the most useful of features for business users, there are some situations when this will come in handy. The first being if you are using a public computer with Firefox installed, or are connected to a public Wi-Fi network. Once you are done browsing, you can tell Firefox to forget all of your information. This in turn makes browsing a little safer.

Beyond this, you can also use it to 'forget' sensitive login information like bank accounts and systems that store private data etc. In other words, this feature makes sure that the chances of sensitive and private data being seen by other users or hackers is reduced.

If you use Firefox and would like to access the new features, all you have to do is update your browser - often just closing and restarting it should trigger the update. If you already use Firefox then you may have received the latest version and the features should be active. If you don't use Firefox and would like to utilize the latest features along with increased browsing security, you can download the browser from Mozilla's Firefox website.

If you have any questions regarding Firefox and how it can be used in your organization, please contact us.

Published with permission from TechAdvisory.org. Source.

Topic Web
November 21st, 2014

Security_Nov17_AIn many western countries we are blessed with a free and open Internet, but in the US there is a battle currently raging over the idea of Net Neutrality. Chances are high that you will have heard this term thrown around by various experts and media outlets. In November, President Obama took a stance on this issue. Here is an overview of Net Neutrality, the stance from The White House, and what this could mean for your company.

What is Net Neutrality?

In order to define Net Neutrality, we should first look at the main idea behind what the Internet is: a free and open medium where individuals can express and house thoughts, ideas, and more. It was founded on one principal, and one principal alone: All information and Internet traffic MUST be treated equally.

This free, open, and fair principle is what we call Net Neutrality. In practice, this idea prevents Internet providers, and even governments, from blocking legal sites with messages they disagree with, and restricting access to services and sites that don't meet their business needs.

What exactly is the issue?

At this time, major telecommunications companies providing Internet access are trying to push legislation through the US court systems that will essentially make it legal for them to throttle Internet speeds; asking other providers to pay fees in order to speed up access to sites and to even block some sites.

There are laws currently in place, set by the FCC (Federal Communications Commission), that prohibit providers from collecting, analyzing, and manipulating user traffic. In other words, according to the FCC, the role of the Internet providers should be to simply ensure traffic and data gets from one end of the network to the other.

Last year, it was uncovered that US telecommunications giant, and Internet Service Provider, Comcast demanded that Netflix pay them millions of dollars or they would limit the Internet speed of Comcast users trying to access the streaming service. Netflix tried to negotiate but the result was that Comcast did indeed cut user speeds. Netflix paid to avoid this from happening again. This act is an obvious breach of the main tenet of Net Neutrality: Equal access for everyone.

Combine this with the January 2014 ruling that the FCC had overstepped its bounds in regards to this topic and the increased lobbying by telecommunications giants against Net Neutrality, and you can quickly come to realize that the Internet as we know it is under threat.

How will this affect my business?

If nothing is done, there is a very high chance that you will be paying higher rates for Internet-based services (because the providers will be asking other companies to pay to guarantee speedy access which will then be passed along to you via higher rates). You may even be forced to use services you don't want to use because they offer better access speeds on your network.

Beyond this, because so many businesses rely on websites and the hosting companies that enable us to access them, there is a very real risk that these hosts may have access speeds cut. This in turn could mean that it will take more time for some users to access your website and services. Think of how you react when you can't access a website, you probably just search for another similar site which loads easily - now imagine this happening to your site. In other words, you could see a decrease in overall traffic and therefore profits.

What can I do about this?

First off, we highly recommend you visit The White House's site on Net Neutrality, and read the message that President Obama has recently posted there. To sum it up, he believes that Net Neutrality should be protected and the Internet should remain open and free. He has even laid out a plan with four rules that the FCC should enact and enforce:
  • No blocking - Internet providers are not to block access to any legal content.
  • No throttling - Internet providers cannot slow or speed up access speeds based on their preferences.
  • Increased transparency - The FCC is to be more transparent and push providers to follow the Net Neutrality rules.
  • No paid prioritization - There is to be a ban on providers insisting other companies pay to have equal access speeds.
You can bet that this plan will be met by stiff resistance both in government and by the telecommunications companies themselves. The FCC is an independent organization and it is up to them to select whether or not they want to enact President Obama's plan. One thing you can do is to publicly submit your comments to the FCC via this website. Any comments made will be seen by the FCC and are are publicly viewable. In the past, enough public pressure has been able to sway FCC decisions, so share this article and the links in it with everyone you know, asking them to take action as well.

What about other countries?

For now, the Net Neutrality battle is largely US based. The vast majority of Internet traffic starts or at least passes through the US. This means that if the telecommunications providers (many of whom own international subsidiary providers) can limit access to sites in the US it could very quickly become a world issue. Beyond this, other countries often follow laws that the US enacts, so it could only be a matter of time before we see similar bills passed in other countries.

In short, this is a major issue that could see the end of the Internet as we know it. If you would like to learn more about Net Neutrality and how you can help ensure the Internet remains free and open, contact us today.

Published with permission from TechAdvisory.org. Source.

Topic Security
November 20th, 2014

Windows_Nov18_AOne of the biggest IT expenses for many small businesses is software. Some companies require thousands of dollars of software, which can quickly compound when you hire new employees. Businesses who have purchased Microsoft software may soon be receiving a letter from the tech giant asking for a systems audit. Here is a quick overview of this letter and what you should do if you receive one.

The Microsoft Software Asset Management Review

Earlier this year, Microsoft announced that they will be sending out over 30,000 letters to small businesses who have purchased Microsoft software licenses. These letters or emails are focused on checking that you have the right number of licenses for your systems.

This program actually has three audit elements, or emails, that are being sent out to businesses.

  1. Internal self-audit email - This is the most common letter businesses have been receiving. It asks them to verify that they are compliant with Microsoft's licenses, which is usually done by sending Microsoft the software keys for each license or product purchased. They then compare this to their records.
  2. Software Asset Management (SAM) Engagement - This is a voluntary process where Microsoft sends a Software Asset Management partner to your business to audit your systems and see if you are over or under licensed. For companies who do agree to this, the audit is paid for by Microsoft. The downside is, if you are found to be non-compliant, you will likely face a fairly large bill.
  3. Legal Contract Compliance (LCC) audit email - This audit can be enacted by Microsoft if you put off a SAM or self-audit for an extended period of time. Essentially, this is a legal audit that you must comply with. If you are found to be non-compliant under this audit, you could face stiff legal penalties.

What happens if I receive one of these emails?

Should you receive one of these emails you will be asked to carry out the audit by a set date. Most of the emails contain a spreadsheet that you will need to put your license information into. This can take time because you will likely need to physically check every machine using Microsoft software for relevant information.

Auditors who come to your business will ask you for network and server access and any other form of information they think they can ask for.

Should you be found to be non-compliant or under-licensed, you will likely then be presented with a bill for the extra licenses. If you happen to be highly under-licensed, this bill could be quite large.

What should I do if I am worried about this audit?

An audit like this could be time consuming, costly, and above all is frustrating for any business owner. What we recommend is working with us. We can help ensure that your business is using appropriate licenses and, should you face a request to do an audit, we can help you through the process.

So, contact us today to ensure that your business is compliant.

Published with permission from TechAdvisory.org. Source.

November 19th, 2014

Windows_Nov17_AEarlier this year, the SSL (Secure Sockets Layer) bug Heartbleed caused quite a stir when it was discovered. While the majority of systems affected by this bug have been patched, and are now secure from it, news has recently broke of a similar bug affecting Microsoft Windows Servers. If you use Microsoft Servers in your office, this is something you need to be aware of.

The new security problem

On November 11, 2014 Microsoft released a patch for nearly all versions of Microsoft Server, along with patch notes that included the reason why the patch was released. In short, it was released to plug a security gap that the company calls Schannel Remote Code Execution Vulnerability.

This cryptically-named vulnerability essentially allows hackers remote code access by sending specific packets of data to a server. Data packets are made up of basic units of data communication combined in order to send data over a network.

Hackers can structure certain data into packets then breach a bug in Microsoft Server software, potentially allowing a hacker full remote access to that server and the ability to execute whatever code they so choose, including giving themselves full access to the systems and data hosted on your server.

This bug is particularly destructive because it affects the Schannel library on servers, which is responsible for encryption and authentication in Windows.

What versions of Windows server are affected by this bug?

This bug can potentially be found on nearly every version of Windows and Windows Server currently in use by companies, including:
  • Windows Server 2003
  • Windows Vista
  • Windows Server 2008
  • Windows 7
  • Windows 8/8.1
  • Windows Server 2012/2012 R2
  • Windows RT/RT 8.1
In other words, pretty much any business using Windows and Windows Server is at risk.

What should we do?

While this appears to be a big issue, and in truth it is, Microsoft has noted that they are unaware of anyone actually exploiting this bug as of the writing of this article. The company has also released a patch - MS14-066 that is supposed to fix the problem.

Therefore, the best action you can take is to update all of your systems running Windows. While it primarily affects servers, this could become a widespread issue if systems are not updated. What we recommend is contacting us as soon as possible. We can help ensure that all of your systems are updated and protected from this bug.

If you would like to learn more about Windows and how you can keep your systems secure, please do call us today.

Published with permission from TechAdvisory.org. Source.

November 19th, 2014

SocialMedia_Nov17_AMany business owners looking to launch, or expand their social media presence, quickly find out that only interacting with one platform is not the best strategy. Instead, they branch out, join all the major platforms and quickly find that each is vastly different and can be a challenge to master. For those using Twitter, here are 10 best practices that can help you get the most out of it.

  1. Keep posts on the shorter side - This may seem ridiculous, after all there are only 140 characters allowed per tweet, but keeping tweets short allows users to add their own comments and ideas when they retweet. Try keeping your tweets below 100 characters.
  2. Twitter is not about promotion - Studies have proven that tweets that promote a company or product don't usually do as well as messages that are more conversational in nature. If you want to ensure maximum interaction, aim for a mixture of tweets that consists of about 80% conversational and 20% promotional.
  3. Know what time to tweet - Each market is different, so take the time to research tweeting habits. If you see that the majority of your target audience is active during after-work hours, then it would make sense to tweet when they are more likely to be online. Remember, many Twitter users are connecting via their mobile devices, so you are probably better off tweeting during lunch hours, as well as pre- and post-work.
  4. Know what days to tweet - Much like knowing what time to tweet, it is a good idea to also know which days are best to tweet in order to maximize engagement. For example, if you are trying to interact more with other businesses (B2B) then it is best to tweet on days when the companies are open and an owner or manager is more likely to be looking at business systems and social accounts. Customers, however, are usually more receptive to messages on days when they aren't working e.g., Saturday and Sunday.
  5. Use hashtags - Hashtags in Twitter allow for categorization and make tweets searchable. For example, if you use the hashtag #fresh in a tweet and then search for 'fresh' on Twitter, you should see similar posts using the same hashtag.
  6. Use hashtags sparingly - There is a common trend in social media to use hashtags for nearly every word. This makes posts difficult to read and usually leads to people not sharing or retweeting your content. Instead, try to work one to three hashtag, at most, into your tweets naturally.
  7. Realize Twitter moves fast - The average trend on Twitter lasts about one hour, to one day. So, if you see a trend developing or beginning, act quick to join the conversation. Posting after the trend has faded will usually lead to tweets being ignored.
  8. Don't act on every trend - Trends come and go so quickly on Twitter that it can be tempting to try to jump on each one, or as many as possible, in order to get your message out to as many people as possible. However, not every style and subject will be relevant to your business. By shoehorning content to fit trends you could come across as insincere and lose interest from followers.
  9. Watch who you follow - Following people is one of the quickest ways to grow your own follower base - usually because users will follow those who follow them. But, when it come to business, you want to be sure to follow users who are relevant. For example, follow your customers, strategic partners, and even competitors. Following Twitter users who aren't relevant to your business is not going to get your messages read by the right people.
  10. Keep an eye on Twitter - In order to effectively spot trends and see what your target market is saying, it is worthwhile to use a program like Tweetdeck, which allows you to see all tweets, track hashtags, topics, and more.
If you would like to learn more about using Twitter in your business, contact us today to see how our services and solutions can boost your social media presence.
Published with permission from TechAdvisory.org. Source.

Topic Social Media
November 18th, 2014

Office365_Nov17_AOffice 365 users can count on having the latest version of Office apps included in their account. In early November 2014 Microsoft released a new version of Outlook for Mac users, along with an updated roadmap for the other versions of Office for Mac. Here is an overview of the newest update of Outlook for Mac and when we can expect new versions of other Office apps for Mac too.

New Outlook for Mac

Historically, when a new version of Office has been released, Mac users have had to wait six or more months for Mac versions to be introduced. With Office 365, users have had to wait even longer, as the company decided to focus on developing mobile apps first. This has now changed, and a new version of an Office app for Mac users - Outlook - has been released.

There are a number of improvements being implemented with the new version of Outlook for Mac, including:

  • A more modern user interface - Throughout the past year, Microsoft has been steadily updating the look of Outlook across all devices and versions, to create a more modern style. The new version for Mac introduces this updated design, which brings it more in line with the other newer versions of Outlook. Beyond this, scrolling has been made smoother which makes the program feel as if it runs much better.
  • Increased performance and reliability - Because email is an integral part of any business, Microsoft has re-tooled the database that supports Outlook for Mac and the way the program uses resources. This relates to increased reliability, less crashes, and generally faster performance.
  • Office 365 push email support - If you enable this for your business's Office 365 accounts, emails will be pushed automatically to users. This means messages will be delivered faster; in real-time for many.
  • Enhanced online support for searching Exchange archives - If your business employs either an onsite or hosted Exchange server, the new version of Outlook for Mac will enable online searching for message archives stored on Exchange.
  • Faster first-run and email downloads - When you first open Outlook to check your email, you will now see your emails far quicker, with email downloads faster too thanks to better syncing with Exchange servers.
There are a number of new features included in the latest version of Outlook for Mac. Overall, it looks much better and many users will notice that it is not only easier to use but also faster. If you would like to update to the newest version you can do so by:
  1. Logging into Office 365 via your browser.
  2. Pressing the Gear icon followed by Office 365 Settings.
  3. Selecting Software followed by Outlook for Mac.
  4. Downloading the program and installing it.
Before you do this however, we strongly recommend contacting us. We can help ensure that all of your files are backed up and ready for an update. Beyond that, we can work with you to ensure that the program is installed and set up so that you can simply open the program and go.

New versions of Office for Mac coming soon

Upon announcing the new version of Outlook for Mac users, the company also introduced their roadmap for the release of new versions of Office programs for Mac users. The company has noted that in the first half of 2015 they will release beta versions of the next versions of Word for Mac, Excel for Mac, PowerPoint for Mac, and OneNote for Mac. Final releases will be made available in the second half of 2015.

From what we know, businesses with Office 365 subscriptions will be able to update to the new versions for free, while other users will likely have to wait, as a price list has not been made available at this time.

If you are looking to learn more about Office 365 for Mac, or any other system, contact us today to see how we can help ensure tech developments work for your business.

Published with permission from TechAdvisory.org. Source.

November 14th, 2014

VoIP_Nov10_AFor a number of years now, there has been a trend that has seen many families and households ditching traditional landline phones strictly to use mobile devices only. Many business owners are also wondering if this is the way to go in the corporate environment too? One alternative solution many are looking at is VoIP.

Why a fully mobile system is tempting

Mobile systems and devices can be tempting for many business owners largely because they offer decreased costs and better overall calling features, not to mention business-centric apps that allow you and your employees to be more mobile.

This, combined with the fact that many employees are increasingly adopting mobile devices, means that it is certainly tempting to make the switch away from traditional landline systems. However, this might not necessarily be the best idea for your business.

Why you shouldn't switch to a full mobile system just yet

As part of a business, you and your employees likely rely heavily on your phone system and the various features it offers. Within many businesses, the phone system - VoIP or landline - is the backbone of a larger, more unified communications system.

You need these to work flawlessly and seamlessly together so that you are reachable when your clients need to contact you, with minimal downtime and dropped calls. While mobile devices and networks do offer generally large percentages of uptime and reliability, there are still issues with dropped calls and less-than-clear communications. This can pose a real issue for employees who rely on phones.

Beyond this, it can be tricky to manage mobile devices in the company, as these devices are quickly becoming prime targets for thieves and hackers. This means an increased security risk for your company, especially if you don't have systems in place to efficiently manage these devices. Ultimately, a full mobile system integrated at this time could lead to increased costs, if not set up and handled in the right way, despite the perceived lower costs initially.

Mobile still has a place however

As we said above, mobile systems can help businesses enhance the overall effectiveness of office communications especially when combined with existing phone systems like landlines or VoIP. Firstly, they offer employees who are working remotely, or away from the office, a quick and easy way to check in without having to invest in potentially costly phone systems. This is especially true because of the number of communication apps that can be installed.

Secondly, they really do enable teams to be more mobile within the office. For example, if you have employees talking with customers, they can quickly check the status of a product or service on a mobile device instead of having to find a phone and call someone.

Essentially, in a few years, mobile systems will be powerful and reliable enough to fully replace existing systems, but for now, it is best to stick with VoIP or landlines in the office with mobile devices playing more of a support role.

If you are looking to learn more about communication systems in your office, contact us today to see how our services can help.

Published with permission from TechAdvisory.org. Source.

Topic VoIP General